About Home Exterior Systems
What We Do
At our core, we are a high-performance siding, window, and roof-replacement contractor serving the greater Houston, Texas area. We are family-owned and operated. Established in 2003 as a siding company, we have expanded our core competencies over time in response to customer feedback. We added windows, roofing, patios, rain gutters, outdoor kitchens, insulation, and more. We’re also excellent residential painters. If it’s outside the home, it’s firmly in our wheelhouse. HES Interior remodeling experience includes bathrooms and kitchen renovations, also set up by satisfied exterior customers. We may expand more formally into kitchen and bathroom remodeling in the future as demand persists. More than 50% of our business comes from referrals and repeat customers. We’re very proud of that, as it shows our customers are satisfied with our service and the value they receive. When homeowners ask about Home Exterior Systems, here are the principles we stand by and the promises we make.
The Best Materials
Top A+ Crews
Consultative Sales
Proven & Guranteed
Our Warranty
Most replacement contractors skirt over the issues of warranty. Most contractors will cite the manufacturer’s documentation for details. The problem is that when a warranty situation arises, there is no documented process for you, the customer, to follow. You must call and take your chances. This is not the case with HES. We have a clear, accessible process you can activate anytime, 24/7. All we need is a little information to get the process started, and we’ll take it from there.
Integrity, and our code of ethics
We strive to keep our promises, always.
HES has been a top replacement contractor in the greater Houston area since 2003
Yes, our price may be on the higher side, but we believe you’ll understand why when you factor in everything you get from Home Exterior Systems. (If you are quoted a price that is lower than ours, you should be very suspicious!)
We want you to know beyond all doubt that there is nobody on the planet who will give you more value, peace of mind, security, and lasting beauty than Home Exterior Systems.
The Installation Matters!
The difference between proper and improper installation can cost you 20 years or more of useful life! The scary part is that it’s almost impossible to see the mistakes until a few years pass. We need you to know, beyond a doubt, that we have your back in the unlikely event that something goes wrong. Accidents happen, and our warranty process is here to help you through them. The bottom line: the Home Exterior Systems team wants you to be so thrilled with our relationship that you tell your friends all about us. GET A FREE ESTIMATE
Meet The Owners
If ever there was a multi-hat-wearing voice at HES, it’s co-owner Vicky McCollim. Nearly all customers speak with her at some point in her oversight of all customer and vendor relations. With over 15 years in the home improvement field, the down-to-earth Vicky has a keen understanding of the business and how to help people achieve their goals without frustration. Even as busy as she is, her growing family and faith remain top priorities. Her many talents include home decorating and cooking – affectionately called “the sandwich magician.”
Patrick “Pat” McCollim is a co-owner of HES and serves in multiple roles, including President and CFO. Pat brings a high level of sophistication and leadership, rare in the remodeling world. Honed over three decades in finance and new business development for one of the largest companies in the world. He sees great opportunities for customers to get better results than ever. Better value and overall satisfaction by focusing on and measuring what’s important to them. Pat is driven. Driven by family, faith, and an overwhelming desire to do things right. Pat refuses to settle for less than excellence in all things.
HES Partner & Co-owner Caleb McCollim holds a degree in Finance and has applied his education across a diverse range of opportunities. He spent four years abroad teaching Business English at a premier University in Beijing, China. Caleb has had the privilege of traveling to 5 continents and more than 2 dozen countries. A unique experience in many diverse cultures. He brings atypical knowledge and perspective on customer service. Caleb is dedicated to excellence in our team. He has developed the art of listening to customers. Listening helps connect customers with the right finished project. Caleb is the future of HES.
Learn more about what Home Exterior Systems means by “Customers for Life” and the homeowner benefits you enjoy long after the job is completed.
More About Home Exterior Systems
Headquartered in Houston, Texas, Home Exterior Systems, LLC (HES) has distinguished itself – replacing residential siding, windows, and roofing- as one of the good guys in the Greater Houston area since 2003. As hundreds upon hundreds of satisfied homeowners will certify, when you need a home remodeling contractor, the expert team at HES is an unbeatable choice by any measure. From the zero-pressure sales approach to the final project review, the goal remains to deliver the highest-quality results in the most stress-free way, with the utmost integrity.
The Team
The privately held company is family-owned and has operations across multiple locations in the Greater Houston Metro area. The core management team believes in surrounding themselves with great talent and expects excellence from all at all times. HES outpaces other contractors for many reasons. HES embraces technology across the organization to accelerate reliable communication, enable continuous performance measurement, and deliver dozens of other customer benefits. In the field, there is a relentless focus on continual improvement, hiring and training the best people, and upholding strong brand loyalty to the makers of the best building materials, such as James Hardie products.
A Different Way of Doing Business
HES embraces the idea that anything that streamlines your project, keeps you aware and in control, as you prefer, is always beneficial. Experience tells us you expect clear documentation, transparent project management, and regular communication, with no human-caused surprises during all project phases.
All People Connected
HES achieves results with increasing efficiency through connected technology. Suppliers, Sales, Support, Installers, and, most importantly, Customers. This unique, proprietary mix of tools and know-how collectively shapes how we work. All facets, including sales, support, suppliers, demolition and removal, hauling, site clean-up, material installation, and even administration.
Customers Benefit
From measurably fewer mistakes in coordination to rapid and better decision making at all levels, shorter and more precise job lead times, and more satisfied and aware crews. The result is an overall better experience for all. And most importantly, far fewer surprises due to poor execution or communication.
MORE. BETTER. FASTER. CLEANER. INTEGRITY.
The company’s mission is simple:
- Do what we do and never stop striving to do it better.
- Treat people with respect and fairness.
- Uphold the highest integrity.
- Use only the finest materials.
We believe that if we perform consistently at the highest level, we will prosper and grow. So far, so good.
Awards
Home Exterior Systems is one of the few Houston area contractors to hold the highest ratings across all primary customer review sources year after year. These respected review sources include:
- GUILD QUALITY®
- BEST PICKS®
- ANGIES LIST®
- HOME ADVISOR®
- HOUZZ®
- JAMES HARDIE ®
Guild Quality = Extra Special
Of these, perhaps the lesser-known “Guild Master” award is given annually to those who achieve a satisfaction grade of 95% or higher. If you want to know you are getting a great contractor, there’s no better way than a “Guild Master” award winner. And, if you find a contractor that qualifies for Guild Master every year, you’ve found somebody very special. Somebody like Home Exterior Systems.
BBB
Many contractors are members of the BBB. Home Exterior Systems, LLC, is no exception. We are quite proud of our record of excellence with the BBB. HES has qualified for its annual Award for Excellence for 10 years running.
James Hardie Elite Preferred / Presidents Club (Now Hardie Contractor Alliance)
Finally, HES is among the small percentage of James Hardie siding contractors designated as James Hardie ELITE PREFERRED contractors in the entire area. This distinction is an honor, it’s hard-earned, and we are proud of it. Why does this matter to you, the customer? In addition to reviews, testimonials, and excellent customer service, it’s the manufacturer’s strongest endorsement. It’s how you know the James Hardie company has named us one of the very best certified installers. Moreover, we’ve proven it repeatedly. That’s the “peace of mind” most homeowners want.
Referral Business
In most years, more than 50% of HES business comes from referrals and repeat customers. HES co-owner and partner, Patrick McCollim, is proud of that statistic. “Doing great work, using the best materials, and expert installers who don’t cut corners, never go out of style,” according to Pat. He’s right.
HES staff know it’s challenging to satisfy every customer 100 percent, but they’ll keep trying anyway!