Client testimonials are truly special to us. All genuine feedback is cherished by all members of our team. We know everybody is really busy but we sure do like to know how we're doing directly from the customers whenever possible.
At certain times over 40 percent of our new business comes from satisfied customer referrals. And the repeat business percentage is pretty darned high too. We're proud of that. Very proud. We strive to always make all of our customers glad they chose Home Exterior Systems.
How'd we do?
What's all the buzz about Home Exterior Systems (HES)? Find out what our customers are saying about us!
NOTE: If you are an existing client that we've just completed work for, please take a few moments to rate your job satisfaction here!
In Their Own Words...
Hello Bart and Leslie
I just wanted to let you know that I am very satisfied with the overall work that HOME EXTERIOR SYSTEMS did at my house.
From start to finish the overall experience was very much PAIN-FREE.
(1) The initial meeting with sales representative BART was very informative.
(2) The proposal was very well put together
(3) Scheduling by LESLIE HAWKINS was well done. HOME EXTERIOR SYSTEMS went the extra mile to accommodate my scheduling requirements due to the COVID-19 situation.
(4) Work ADD-ON’S due to my choice where easy to make sense of.
(5) Installation foreman GEORGE was very helpful @ answering any questions I had on the first measurement meeting.
(6) The installation crew was very professional and answered any questions I had as the installation was being done.
(7) Clean-Up was done very well.
I may have missed some items that should be mentioned sorry about that.
Please pass this on to JORGE. He was very helpful in this whole experience.
KUDOS TO EVERYONE INVOLVED @ HOME EXTERIOR SYSTEMS
-- Tommy C., Houston, TX
The workmanship & materials were both excellent. I expected that, based on ratings from other people.
I was extremely pleased at the EXCELLENT communication they had with us. They were far and away the BEST at keeping us updated on progress and answering questions. No other company I've ever worked with has even come close to HES's professionalism in the communication area!
-- Carol P.
Communication - easy to contact and always got back to us quickly. And they initiated contact when needed (ex: letting us know when they had to change a date due to weather conditions).
Dependability - "They always followed through on providing the services they promised."
C.P., Houston, TX
Their workers stayed focused on their jobs. Also, I liked the way the supervisor treated the installation workers, guiding instead of yelling and giving them sufficient breaks. That shows me that their skills are valued by the company, which I believe to be important to the quality of the final product. I have seen workers treated terribly by other companies and I would never hire those companies again.
C.P. Houston, TX
About Guild Quality
One of the tough things about reviews and ratings these days, especially for small businesses like ours, is sorting out who you, the customer, really trusts. Trust is hard with all the rumors about fake reviews and ratings out there. It makes us angry that unscrupulous "Chuck in a Truck" type companies can buy fake reviews on this service or that. Reviews they did not earn written by people that don't even exist!
We choose to have most of our reviews conducted and audited by a 3rd party independent outside agency: Guild Quality. There are several reasons we do this, but at the end of the day, we sometimes make mistakes. We are not perfect. And without real honest feedback, we may never know about our mistakes. We find that people sometimes find it easier to share their opinions of us and our work with an outsider.
Anyway, we know reviews and ratings are an essential factor for many who are hunting down a contractor for their home improvements. We appreciate your feedback more than you know.
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