Our Process
No errors or unpleasant surprises
Striving for perfection
Home Exterior Systems (HES) has been on a quest since 2003, a journey to be as efficient as possible while creating the best possible home improvement experience for our customers.
Many steps to coordinate
Home Exterior projects tend to have many moving parts. The nature of your exterior project means there may be dozens of tasks that need to be completed in a particular order and on time. From ordering specific materials to scheduling material delivery, equipment, and crew. But none of this matters if we don’t have the required HOA approval or county permit (if applicable) beforehand.
Must complete each step to advance
Our HES Stairstep Process is designed to make sure everything happens predictably and transparently. Critical decisions like siding texture, paint, and trim colors must be made to proceed with ordering materials, which then moves us toward a scheduled delivery and installation date.
Constant Improvement Loop
Home Exterior Systems has been continually refining its customer care process with the goal of zero mistakes, misunderstandings, or mess-ups. Our process tree is constantly evolving to improve the customer experience and our own internal efficiency. We are definitely not perfect, but we never stop trying to be!
Our process prevents surprises
But this is just one small example. To avoid misunderstandings and confusion, HES strives to ensure that all decisions and choices are captured and shared securely and transparently between you and your HES team through our online project system.
All project info is stored
Everything about your project is recorded, including decisions, approvals, permits, product numbers, and paint colors. Even project photos or videos of before, during, and after completion get recorded in our online system daily.
Our process = happy customers
Our proprietary method for delivering best-in-class home exterior renovation results equates to a superior experience for homeowners. We can schedule dates with confidence and make and keep our promises.
Home Exterior Systems has been continually refining its customer care process with the goal of zero mistakes, misunderstandings, or mess-ups.
