Dear Neighbors and Friends, it is now mid-December, 2020, and Home Exterior Systems remains diligent in our response to the surge in COVID-19 cases in our Greater Houston area. We know it’s been frustrating for so many this year. Just know that we continue to do our best to work around scattered product availability and some scheduling challenges. Not much has changed about our safety regimen, but we thought we would repost our response to keep our crews and customers safe as we work.
Following CDC, state, county safety recommendations
Many of our team members have high-risk family members and we continue to follow mandated guidelines in effect.
We’re working hard, practicing safety first
While HES is open and operating, it is far from business as usual. Our Project Managers are working hard to keep the crews safe, staffed, and on schedule. That is a considerable challenge. At times, the Project Managers must fill-in for self-isolating crew members. The result of this is that our Project Managers are VERY busy meeting the needs of customers and their ongoing projects.
Proposal and process delays continue to be possible
Your safety and that of our team is our highest priority. We appreciate your understanding in the unusual event that we slip in our scheduling of your project. We’re not making excuses, but instead sharing the reality of the challenge before us.
Thank You For Your Patience
It’s been a challenging 2020. None of us could know just how challenging it would be for so many so suddenly. We are ready for 2021 and we are looking forward to serving you. Thank you so much for your support and your patience! Merry Christmas and Happy New Year!
Pat, Vicky, & Caleb McCollim, December 15, 2020